Phone Manager Lightning Adapter

The Phone Manager Lightning adapter can be added within the Salesforce Lightning interface to provide users with access to telephony features directly from within Salesforce to MiVoice Office 250 users.

Users can make calls when idle, hold/retrieve connected calls and answer/clear down calls, all from within the Salesforce user interface.

If configured, Phone Manager can display Salesforce record fields directly on the call banner before the call is answered and then can automatically screen pop contact records to help make your users more efficient.

This help document provides a step by step guide to configure the Phone Manager Lightning adapter.